Welcome to our website, Faizaforum.com is excited to share a new Branch Manager opportunity at the National Bank of Commerce (NBC) Tanzania. This role is ideal for experienced banking professionals ready to lead branch operations and drive business growth within one of Tanzania’s most established financial institutions.
The National Bank of Commerce (NBC) Tanzania is one of Tanzania’s oldest and most renowned banks, dating back to 1967.The government founded NBC as a state-owned bank after nationalizing private banks, providing crucial banking services to support the nation’s economic development. To respond to the changing economic climate, the bank went through a number of modifications, privatization and reorganization. Today, NBC offers a wide range of financial products and services personal and commercial banking, loans, savings, and digital solutions across Tanzania.
Position: Branch Manager
Location: Tanga Branch NBC
Deadline for Application: 12th May, 2025
Why NBC Bank:
NBC currently operates a robust nationwide network of branches, ATMs, and internet platforms, making banking accessible to both urban and rural communities. The bank prioritizes innovation, customer-centric services, and financial inclusion, aligning its operations with Tanzania’s overall economic objectives. NBC’s ownership and management have altered over time, frequently including strategic alliances with international financial institutions to boost expertise and capital strength. NBC Tanzania remains a vital player in the country’s banking sector and a substantial contributor to Tanzania’s economic progress, thanks to its ongoing commitment to quality service and innovation.
NBC has made significant investments in digital transformation to remain competitive in today’s financial world. It provides mobile banking applications, internet banking, and agency banking services to satisfy its customers’ changing needs. The bank also undertakes a number of projects to encourage financial literacy and empower small and medium-sized businesses (SMEs), demonstrating its commitment to community development. By focusing on technology innovation, consumer education, and SME support, NBC maintains its position as a forward-thinking institution shaping Tanzania’s financial future.
Job Description
A. Accountability:
Business Management (40%)
- Outputs to deliver this accountability:
- Spearhead a holistic acquisition, service and customer portfolio management strategy within the branch comprising of major segments Corporate, Retail and Business Bank.
- Create an acquisition, service and portfolio management strategy that focuses on customers financial service needs across all products.
- Champion the cultural change needed to reinforce consistent Sales, Service and Portfolio Management disciplines where there is absolute accountability for value.
- Creating a sense of urgency and excitement around the vision and strategy-taking strong action to ensure individual actions, process and practices aligned.
- Resource, develop and retain a motivated high performing team committed to achieving success.Set challenging performance and development goals for all direct reports, and provide regular feedback and coaching to help them reach their full potential.
- Champion high performing team behaviors and work together with branch teams (sales & operations) to achieve great results.
- Represent NBC in local community, actively demonstrating the NBC behaviors to protect and enhance the Brand Champion equality and Diversity issues.
- Pursue own development to increase personal effectiveness acknowledging strengths and areas of development.
- Empower people to encourage individual ownership and drive innovative thinking towards effectiveness and increased productivity.
- Ensure that there are schemes in place to reward, recognize, and motivate to achieve exceptional results.
B. Accountability:
Driving Business Direction & Performance (45%)
- Help the product team to provide customer centric products to support the branch core objectives working with Heads of Product & Segment and other key stakeholders.
- Support and guide People Development to ensure optimal utilization and delivery – the right number of people with right skills at the right cost to achieve business targets/objectives.
- To partner with Product & Segment teams to shape the business strategy providing direction to the distribution Network change agenda to ensure delivery of the strategy.
- Optimize performance in risk, rigor, and regulatory compliance, people and customer experience, revenue contribution and cost efficiencies.
- Work closely with Finance & Treasury to develop and agree on short/medium term financial plans.
- Develop the strategic alliances with internal and external key stakeholders to enhance further business opportunities.
- Establish strong control and process frameworks to ensure regulatory compliance, manage risks, support business continuity, and drive fraud awareness across the network.
- Regulatory compliance requirements and risk and rigor management
- Review core business processes of liabilities and insurance teams to maximize efficiency of the network operation thereby leveraging business performance.
- Define and implement performance statistics for the sales network, built on a consistent set of performance monitoring and action planning.
- Internal and external benchmarking and a move towards “Go To Bank” status.
- Implement feedback mechanisms for senior stakeholders to enhance performance and align demand with value-based management principles.
- Accountable for Balance sheet of the branch Network.
- Grow the Branch Network P& L.
C. Accountability:
Colleagues (15%)
- Promote a ‘Winning Together’ culture and collaborate with stakeholders to embed a sales and performance-driven mindset.
- Collaborate with internal and external stakeholders to build and implement an effective, well-controlled sales and service network..
- Work with other business in AARO to be able to leverage of their experiences through exchange of the best practices.
- Work closely with AARO Head of Distribution to ensure level alignment and timely support in rolling out initiatives and projects.
- Partner with Corporate Bank managing in the delivery of corporate services through the branch network.
Knowledge & Skills:
- In-depth knowledge of regulatory compliance, Risk and Corporate governance.
- In-depth Knowledge of business disciplines
- Distribution and Networking skills.
- Management performance
- Experience of managing teams
- Demonstrated experience in operational process management.
- Supplier/Stakeholder/Customer relationship management – internal and external.
Qualifications:
Required – Commercial University Degree or Equivalent.
Preferred- Masters Degree in Business Discipline.
Experience:
Required
- At least 7 years experience and a Leader with extensive knowledge in Distribution network/Sales and customer Experience.
Preferred
- More than 7 years experience in Senior/Similar role.
- One who has worked sufficiently in Matrix Management.
Other Qualifications:
- Analytical Thinking – Advanced (meets all standards)
- Bachelor’s Degrees and Advanced Diplomas in Business, Commerce, and Management Studies.
- Commercial mentality – Senior (meets all standards)
- Customer Excellence – Service Management (Meets all standards) Digital familiarity (meets all standards)
- Experience in a similar workplace at the junior management level. Leading people at the team level (meets all requirements)
- Openness to change (Meets some of the characteristics but requires more improvement).
How to Apply:
For any one with a minimum qualifications should applly in this exciting opportunity, please apply down.
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