Relationship Manager Job Opportunity at CRDB Bank

Job Overview

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CRDB Bank founded in 1996 and has become one of Tanzania’s biggest and most reputable banks.. It provides a broad range of banking services, such as digital banking solutions, microfinance, and personal, business, and corporate banking. The bank has a substantial presence in Tanzania and areas of East Africa, and it is well-known for innovating and focusing on consumer demands. Its goal is to improve lives and foster economic prosperity by offering dependable financial services.

Purpose

The primary objective of the Relationship Manager, MSMEs, is to drive the growth of quality assets (loans) and liabilities (deposits), while cross-selling other banking products within the assigned area. The role requires cultivating and maintaining strong business relationships with existing and new customers, aligned with the Bank’s strategic objectives.

Principle Responsibilities

1. Loan Portfolio Growth:

• Identify and negotiate new business opportunities to expand the loan portfolio, off-balance-sheet facilities, and generate both interest and non-interest income in line with the business centre’s annual targets.
• Follow up on sales leads and ensure timely closure of the sales pipeline.
• Provide business development support by identifying opportunities within the assigned area and devising strategies for benefits realization.
• Advise on the development and monitoring of strategic plans, including target market identification, sector analysis, and local market surveys based on customer feedback.
• Assess the performance of the business centre and recommend corrective actions for any deviations from set targets.

2. Deposit mobilization

• Actively solicit deposits from MSME customers and other market segments to meet the centre’s deposit targets.
• Grow and maintain the customer base through the opening and management of funded business accounts (e.g., HODARI and BIASHARA accounts).

3. Cross selling

• Promote and cross-sell all Bank products and services to MSME customers.

4. Portfolio Management

• To ensure adherence to all terms and condition of approved loans.
• Take prompt action for delinquent cases.

5. Relationship management

• Develop and maintain business relationships with existing and potential customers on behalf of the bank. Act as bank’s key contact person to MSME customers
• Manage customer complaints, ensuring that you address them effectively to customer satisfaction
• Initiate and conduct customer engagements to retain them and enhance loyalty

6. Capacity Building to MSME Customers

• Train MSME customers on the SME toolkit to empower them with the knowledge to manage their businesses and fully utilize the bank’s products and services, helping them become valuable customers.

7. Reporting

Preparation and submission of periodic reports as may be required by management.

Qualifications Required

• Bachelor’s degree in business related field including Business Administration, Banking and Finance, Accountancy, financial management and any other related field.
• Knowledge of financial and investment analysis
• Strong analytical and quantitative thinking
• Strong written communication skills
• Being well versed with software/technology used in finance/banking
• Basic MS-Word and Excel skills
• Attention to detail and diligence

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CRDB BANK COMMITMENT

Candidates that share CRDB Bank’s dedication to sustainability and ESG standards are encouraged to apply. Women and people with disabilities are invited to apply because the Bank also supports an inclusive workplace.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

We will contact only shortlisted candidates.

How to apply this job: CLICK HERE

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